how to manage your subscription

A step-by-step guide to changing your delivery schedule, swapping your box, skipping a month, and everything else — all from your own account, anytime.

Your subscription is built to flex around your life. There's no lock-in: you're always in control of what comes, when it comes, and whether it comes at all. This guide walks you through it.

What you can do

From your subscription account you can:

• Change how often your box arrives (every 4, 5, 6, or 8 weeks)
• Skip your next delivery
• Move your next delivery to an earlier or later date
• Switch to a different box (for curated boxes)
• Add items to your next box
• Change item quantities
• Update your shipping address
• Update your payment method
• Pause or cancel anytime — no fees, no phone calls

Step 1: Log in to your subscription account

You can get to your subscription account three ways. Pick whichever is easiest.

Option A — Request a security code (no password needed)

1. Click the green button below.
2. Enter the email address you used when you signed up.
3. Check your inbox for an email from us with a 4-digit security code.
4. Enter the code to log in. That's it — no password to remember.

Option B — Use the link in your confirmation email

Every subscription confirmation email includes a Manage link. Click it and you'll be taken straight to your subscription account.

Option C — Log in to your account

If you have a Mariposa Ranch account password, log in and open your subscription from your account page.

Step 2: Find your subscription

Once you're logged in, you'll see your active subscription with your next order date and the items in your upcoming box. Select Edit or Make Changes to open your options.

Step 3: Make your change

Here's how to do each of the most common tasks. You can make as many changes as you like, and they save as you go.

Change how often your box arrives (for Curated Boxes)

1. Open your subscription and find Delivery frequency (or Order frequency).
2. Choose every 4, 5, 6, or 8 weeks.
3. Save. Your next order date updates automatically.

Skip your next delivery

1. Find your next order or delivery schedule.
2. Select Skip on the upcoming date.
3. Your box is skipped, there is no charge to your account and billing resumes on the following scheduled date. You can un-skip anytime before it processes.

Change your next delivery date

1. Open your next order or delivery schedule.
2. Select Reschedule (or Change date) and pick a new date — earlier or later.
3. Save. Recuring orders after that shift to match your new schedule.

Switch to a different box (for Curated Boxes)

1. Open your subscription and Change product / box in the field marked Style.
2. Choose to the box you'd like going forward.
3. Save. Your next box — and every box after — will be the one you picked.

Change quantities (For Curated Plus and Build-It-Yourself Boxes)

1. Open your subscription and select the item(s) you want to adjust.
2. Update the quantity.
3. Save.

Update your shipping address

1. Go to Shipping address in your account settings.
2. Select Make Changes to edit your address and save. Make address changes before your next order date so your box goes to the right place.

Update your payment method

1. Go to Payment method (or Billing) in your account settings.
2. Enter your new card details and save. Your payment information is stored securely — we never see your full card number.

Step 4: Pause or cancel (whenever you need to)

Life happens. Freezer full? Heading out of town? You're never stuck.

Pause

The easiest way to pause is to skip your next delivery (see above) or push your next order date further out. Your subscription stays set up and simply waits for you.  You are not charged for skipped orders.

Cancel

1. Open your subscription and scroll to Cancel subscription at the bottom of the page.
2. Follow the prompts to confirm.
3. You'll get a confirmation, and no further boxes or charges will be sent.

No fees, and you're welcome back anytime.

Good to know

• We remind you before every renewal. You'll get an email before each box renews, so there's always time to skip, swap, or change your cuts.
• Make changes before your next order date. We recommend a few days ahead. Once an order has processed, it's already being packed and on its way.
• Free shipping to CA, NV & AZ. Subscription boxes ship free to California, Nevada, and Arizona to keep your beef in peak condition. We can ship elsewhere in the U.S. at checkout rates.
• Flash-frozen, always. Every cut is flash-frozen right after butchering and packed in insulated boxes with gel packs colder than ice.
• 100% grass-fed & grass-finished. No antibiotics, no added hormones, no mRNA — raised by our family in California.

Quick answers

Need a hand?

We're a family ranch and happy to help with anything. Reach us anytime:

Thanks for being part of the Mariposa Ranch family.